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Andrew

accountant and customer service
Dar Es Salaam

About me

Andrew is an experienced accountant and customer service leader currently working as a Key Account Manager at 888bet Africa since February 2025. He has successfully implemented a key account retention strategy and improved customer interactions, enhancing loyalty among VIP clients. His prior role as a Customer Support Team Leader at SportPesa Tanzania involved streamlining operations, reducing query processing times, and providing coaching to team members, all while maintaining high standards of customer service and reporting metrics to management.

He holds a Bachelor’s degree in Accountancy and has completed diplomas in Procurement and Logistics Management. Andrew possesses strong expertise in financial management, reporting, and auditing, alongside skills in team and time management, sales, and marketing. His career reflects a commitment to improving operational efficiency and customer satisfaction.

Skills

Airport Greeting Channel Management Customer Interaction Customer Service Marketing Campaigns Room Turnover Efficiency Sales Proposals Time Management
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