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Laurat Mzee

Customer service
Dar Es Salaam

About me

Laurat has over three years of experience across customer service, hospitality, and aviation, with a strong emphasis on delivering high-quality service and managing operations effectively. Their work history includes roles as a Cabin Crew Trainee at ATCL Training Institute, Wait Staff Member at Dnata Zanzibar Aviation, and Airport Customer Service Agent at Swissport Tanzania. They are fluent in English and Swahili and skilled in customer service, crisis management, team collaboration, and conflict resolution. Their education includes certifications in Ab Initio Cabin Crew and Airline Customer Service, supported by IATA and safety-related certifications. This candidate demonstrates adaptability, multitasking, and a commitment to customer satisfaction in dynamic environments.

Skills

Airport Greeting Bar Service Brand PR business operations Cleaning Procedures Client Relations Communication Conflict Resolution Crisis Management Customer Interaction Customer Service Learning Agility Multilingual Communication Multilingual Skills Multitasking Under Pressure POS Operations Positive Attitude Safety Compliance Service Time Management Team Coordination Teamwork & Collaboration
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