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Laura

Restaurant manager
Kenya

About me

Laura is an organized and dependable manager with strong skills in team building, customer relations, and independent decision-making. Currently serving as a Restaurant Manager at Sankara Autograph Collections by Marriott, she has a proven track record of enhancing employee engagement, improving customer service, and achieving sales goals. Her previous roles include positions as a Pre-opening Hotel Manager, Food and Beverage Manager, and Restaurant Manager, where she successfully implemented protocols, managed budgets, and drove profitability through effective marketing strategies. Laura holds a Bachelor of Science in Hospitality Management from Strathmore University and possesses strong language skills in English, Swahili, Luhya, Kikuyu, and basic proficiency in French, German, and Chinese. With experience in both operational and customer service aspects of hospitality, she is dedicated to delivering exceptional guest experiences and fostering positive workplace environments.

Skills

Budget & ROI Channel Management Client Relations Communication Customer Interaction Customer Service Decision Making Food & Beverage Skills Inventory Management Kitchen Leadership Marketing Campaigns Multilingual Communication Multilingual Skills Problem Solving Revenue Management Sales Proposals Service Time Management Staff Training Strategic Planning Teamwork & Collaboration
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