Richard

Assistant Front Office Manager

About me

Richard is an accomplished hospitality professional with a solid background in front office operations and leadership. With over 8 years of experience in the hospitality industry, Richard has worked in renowned 5-star hotels and resorts, such as Fruits & Spice Wellness Resort, Zuri Zanzibar Hotel, and Emerald Zanzibar Resort & Spa. He has played key roles in property openings, staff training, and guest satisfaction initiatives. Richard holds a Diploma in Hospitality and Tourism Management from Wealth Heritage Institute, Dar es Salaam.

His skills include proficiency in Fidelio and Opera PMS systems, guest relations, team management, and complaint resolution. Additionally, Richard has completed various trainings in customer care, leadership, and LQA standards. Fluent in English and Swahili, with beginner-level French, he is a versatile team player dedicated to maintaining service excellence.

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