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Eckland Chamungwana

Manager
Dar Es Salaam

About me

Eckland Chamungwana is a front office professional with over five years of experience in the hotel industry. He has strong leadership and team building skills, and excels at customer service, selling techniques, and dealing with pressure. He is well versed in MS Office Suite. His work history mainly includes front office roles, such as a manager at Golden Tulip Zanzibar Resort and a receptionist/night auditor at SouthernSun Dar es Salaam. In these roles, he oversaw operations, handled reservations, and managed guest interactions. Additionally, he was a field officer at Life Server Company Ltd and a Customer Care/Telephone Operator at Airtel Tanzania Company Ltd. Eckland holds a basic certificate in front office operations from Arusha College of Hospitality Management. He is fluent in Swahili and English.

Skills

Booking Systems business operations Channel Management Client Relations Communication Customer Interaction Customer Service Destination Planning Front Desk Ops Guest Inquiries Inventory Management Kitchen Leadership Multilingual Communication Multilingual Skills Office Tools Sales Proposals Team Coordination Teamwork & Collaboration Time Management
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