Ahmad

About me

Ahmad is an experienced Hotel Operations Manager with over ten years in Front Office management, known for enhancing guest relations and operational efficiency. He has successfully implemented procedures that improved customer satisfaction scores and reduced costs across various hotel brands, including Radisson and Hilton. His notable achievements include increasing guest satisfaction ratings by 7% at SAii Lagoon Maldives and boosting hotel revenue through upselling initiatives at Coral Strand Hotel in Seychelles. In addition to his operational expertise, Ahmad has a strong focus on staff development, having reduced turnover by 30% through engagement initiatives. He holds a Bachelor’s in Computer Science and an Associate’s in Hospitality Management, complemented by certifications in Service Leadership and Emotional Intelligence. His leadership style is characterized by a blend of coaching and team development, making him a valuable asset in dynamic hotel environments.