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Jean-Claude

Resort General Manager

About me

Jean-Claude is an accomplished Hotel General Manager with 25 years of experience in luxury hospitality, focusing on operational efficiency and pre-opening projects. He has successfully transformed struggling businesses into profitable entities through strategic rebranding, cost reduction, and enhanced guest services. His recent roles include Development Manager for Wyndham Hotels & Resorts and Resort General Manager at Reef Resort, where he achieved significant revenue growth and improved guest satisfaction scores. With a strong educational background, including Master Certificates from Cornell University in Hospitality and Revenue Management, Jean-Claude possesses a diverse skill set in revenue management, team leadership, and strategic marketing. He is fluent in English and Arabic, with advanced proficiency in French, and has a proven track record of fostering relationships with property owners and stakeholders across the GCC and Middle East regions.

Skills

business operations Cash & Billing Channel Management Cost Control Guest Inquiries Kitchen Leadership Marketing Campaigns Multilingual Communication Multilingual Skills POS Operations Positive Attitude Revenue Management Revenue Software Room Turnover Efficiency Strategic Planning
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