Joseph Ndunda

About me

Joseph is a seasoned Certified Hotel General Manager with over 28 years of experience in managing operations for 4 and 5-star hotels, both locally and internationally. He excels in turnaround management, financial oversight, staff training, and strategic planning, having successfully transformed underperforming hotels into profitable entities. His key competencies include hotel management, operational excellence, customer service, and relationship management, alongside a strong background in developing SOPs and enhancing guest satisfaction. Throughout his career, Joseph has achieved significant milestones, including reducing operational costs and improving customer satisfaction ratings. He holds a Master’s in Hospitality Management and various certifications, including HACCP and Train the Trainer. His professional journey includes leadership roles in several esteemed hotels, where he has consistently demonstrated a commitment to operational efficiency, guest experience, and staff development.