Benjamin Mumo

About me

Benjamin is a service-oriented Hotel General Manager with a 20-year experience in the hospitality industry. His skills include implementing sales strategies, developing employees, increasing customer satisfaction, and managing budgets. His past experiences include positions as a Group General Manager at Kigali Delight Hotels and Apartments, Hotel General Manager at Madinat Albar Business and Spa, Protea by Marriott Kampala Skyz, Ubumwe Grande hotel Rwanda, and Paradise City Hotel Tanzania.

During his tenure, he managed hotel operations, profitability, guest satisfaction, and laid out strategic goals. He is credited with significant growth in hotel revenues and has experience with pre-opening phases of hotels. Benjamin is known for his clear communication and negotiation skills, with a strong passion for customer service delivery and employee development.