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Bori

Guest Relations Manager

About me

Bori is a friendly guest service professional with 8 years of extensive experience in the hospitality industry, currently seeking a Guest Services Agent position. His skills include reservation management, upselling strategies, strong leadership, and guest conflict resolution, all of which have been honed through various roles, including his current position as Assistant Guest Relations Manager at Baraza Resort and Spa in Zanzibar. Throughout his career, Bori has excelled in providing personalized guest experiences, managing front desk operations, and resolving customer complaints effectively. His previous roles as a butler and food and beverage waiter have further developed his ability to cater to guest needs and enhance service delivery. Bori holds a diploma in Hospitality and Tourism Management and is proficient in both Swahili and English.

Skills

Channel Management Client Relations Communication Conflict Resolution Customer Service Food & Beverage Skills Front Desk Ops Guest Inquiries Kitchen Leadership Multilingual Communication Team Coordination Teamwork & Collaboration Upselling & Cross-Selling
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