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Mark

Hospitality industry and lodges/ camps
Dar Es Salaam

About me

Mark is a 44-year-old experienced hospitality professional seeking a position as an Operations Manager or General Manager. With a strong background in managing various hotels and safari camps, he has held roles such as General Camp Manager at Africa Safari Selous Camp, Operations Manager at Paradise and Zanzibar Bay Beach Resort, and General Manager at multiple establishments, demonstrating his ability to oversee operations, implement standard procedures, and ensure customer satisfaction. Mark possesses a diploma in Hotel Management from Kenya Utalii College and further training from the American Hospitality Academy.

 

His professional experience includes responsibilities such as recruiting and training staff, managing departmental budgets, and maintaining service standards. Mark is fluent in English and Swahili, has fair knowledge of French, and possesses computer skills and first aid knowledge. His achievements include successfully opening and renovating several resorts, showcasing his capability to enhance operational efficiency and guest experiences.

Skills

Bar Service Budget & ROI business operations Channel Management Client Relations Communication Cost Control Cost Management Customer Interaction Customer Service Food & Beverage Skills Inventory Management Kitchen Leadership Learning Agility Multilingual Communication Order Management Problem Solving project management Room Turnover Efficiency Staff Training Team Coordination Time Management
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