UPENDO

About me

Upendo is a dedicated hotel manager with five years of experience in the hospitality industry, known for achieving over 10% annual growth in bookings and guest satisfaction. She has a proven track record of successfully managing teams of 20+ employees and has completed a renovation project that increased room occupancy by 15%. Her work experience includes various supervisory and managerial roles at multiple hotels, where she focused on staff training, customer service, inventory management, and operational oversight. She holds a certificate in full hotel operations and has developed strong skills in multitasking, communication, conflict management, and attention to detail. Upendo is fluent in English, Swahili, and her local Maasai language, reflecting her diverse background and ability to connect with a wide range of guests and team members.