Nicol dayana Cifuentes martinez

About me

Nicol Cifuentes Martinez has a diverse background in hospitality and customer service, with experience as a Room Attendant at Holiday Inn in New Zealand, where she demonstrated strong housekeeping skills and effective communication. Her role as a Waitress at Castro’s involved direct customer interaction, showcasing her ability to handle requests efficiently in a fast-paced restaurant environment. Additionally, she has worked in customer service at Teleperformance in Colombia, where she supported a telecommunications company and developed skills in teamwork and performance under pressure. Further expanding her experience, Nicol worked as a Waitress at La Perla de Karlin in the Czech Republic, focusing on customer service and event organization, and as a Catering Assistant with Fresh Catering, where she assisted in setting up events and bartending. She is bilingual in Spanish and English, holds a Professional Technician degree in Journalism from Colombia, and possesses valuable skills in active listening, empathy, negotiation, and conflict resolution.