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Alok

General Manager
Zanzibar

About me

Alok is a seasoned hospitality professional with 18 years of progressive experience, excelling in hotel and resort management, revenue generation, and team leadership. He holds a B.Sc. in Hotel Management and certifications in leadership and food safety. Alok has worked across India and Zanzibar, including roles as General Manager at prestigious properties such as The Aiyana Resort & Spa and Operations Manager at Madinat Al Bahr Business & Spa Hotel. His achievements include elevating property rankings on TripAdvisor, increasing ADR and occupancy rates, and executing large-scale events. Proficient in property management systems like IDS, Ezee, Hoteliga, and Opera, he speaks English, Hindi, basic Swahili, and German. His entrepreneurial and operational expertise, coupled with a guest-centric approach, demonstrates his dedication to hospitality excellence.

Skills

Booking Systems Brand PR business operations Channel Management Client Relations Customer Interaction Customer Service Decision Making Emotional Intelligence Event Planning Food Safety Guest Inquiries Health excecutive Interpersonal Sensitivity Kitchen Leadership Multilingual Communication Multilingual Skills Occupancy Planning Order Management POS Operations Property Systems Resilience Revenue Management Sales Proposals Strategic Planning Team Coordination Teamwork & Collaboration
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