Paolo

About me

Paolo Marro is an experienced hospitality professional with over 30 years in the industry, having worked across Europe, Africa, and the Middle East. He holds a strong track record in managing hotel operations, pre-opening projects, and enhancing guest satisfaction. Notable achievements include receiving East Africa’s Best Hospitality General Managers Award in 2019 and overseeing properties that garnered Michelin stars. His educational background includes leadership training from Cornell University and essential food safety training in Abu Dhabi. Throughout his career, Paolo has held various managerial positions in renowned hotels, demonstrating his ability to lead diverse teams and implement operational improvements that drive profitability. His roles have included General Manager at several establishments, where he successfully optimized resources, increased efficiency, and maintained high guest satisfaction ratings. His strategic approach includes developing training programs, formulating policies, and conducting operational assessments to enhance overall performance in the hospitality sector.