Vivek

About me

The CV outlines the extensive career of an accomplished professional, with over 28 years of experience in the hospitality industry. Currently serving as the Director of Operations at Cygnett Hotels & Resorts, they oversee 22 operational properties and are set to open 14 more by 2025. The individual has a proven track record in strategic operations, P&L management, and team development, demonstrating strong leadership in enhancing customer service and operational excellence across various hotel brands. Throughout their career, they have held significant positions at notable establishments, including MGM Hotels and Resorts and Howard Johnson Plaza, where they focused on maximizing revenue, improving service standards, and achieving high guest satisfaction ratings. Their educational background includes an International Executive MBA and a diploma in Hotel Management, complemented by various training programs. Fluent in English, Hindi, and Bengali, they are committed to driving business success through effective stakeholder management and innovative operational strategies.