Guest Experience Manager

We are seeking a dedicated Guest Experience Manager to lead pre-opening guest services, ensuring exceptional satisfaction throughout the entire guest journey—from pre-arrival to post-departure.

Key Responsibilities:

• Manage VIP and special guest requests with care and attention.
• Monitor service delivery and gather guest feedback to continually improve experiences.
• Oversee service recovery efforts to address any guest concerns promptly.
• Coordinate seamlessly with Front Office, Food and Beverage, Housekeeping, Spa, Engineering, and Security teams.
• Conduct service training sessions to uphold high standards.
• Maintain comprehensive guest preference profiles to personalize visits.
• Report on guest-experience KPIs to track success and identify opportunities.

Requirements:

• A degree or diploma in hospitality or tourism.
• Multilingual abilities to engage a diverse clientele effectively.
• At least seven years of experience in guest relations, front-office, or customer service management.
• Proficiency with PMS/CRM systems.
• Strong leadership skills to inspire and guide teams.

If you are passionate about delivering outstanding guest experiences and ready to contribute to a new and exciting venture, we encourage you to apply today.

Apply now to take the next step in your hospitality career!