Assistant Front Office Manager

Assistant Front-Office Manager – Re-opening Role

Our client is looking to appoint an experienced Assistant Front-Office Manager to support and lead the reception, reservations, concierge, and guest services teams during an exciting re-opening phase.

Key Responsibilities:

• Supervise daily front-office operations including check-in and check-out processes
• Manage staff scheduling and provide coaching to ensure exceptional service
• Coordinate VIP arrivals and manage special guest requests with care and professionalism
• Handle guest complaints efficiently to maintain high satisfaction levels
• Oversee front-office budgets, cash handling, and billing procedures
• Prepare reports and ensure full compliance with Property Management System (PMS) and Standard Operating Procedures (SOPs)
• Collaborate closely with other hotel departments to ensure seamless guest experiences

Qualifications and Experience:

• Diploma or degree in Hospitality or Hotel Management
• Three to five years of progressive front-office experience including supervisory roles
• Proficiency with PMS software
• Strong leadership and communication skills essential for team management and guest relations

This is a fantastic opportunity to join a reputable hospitality operation and play a pivotal role in delivering outstanding guest experiences.

Apply now to take the next step in your hospitality career!