Telephone Operator

Front-Office Communications Officer - Full Time

Our client, a respected hospitality business, seeks a dedicated Front-Office Communications Officer to efficiently manage incoming and outgoing calls, ensuring seamless communication within the hotel and exceptional guest experiences.

Key Responsibilities

• Answer and transfer incoming calls promptly and courteously, providing accurate information about hotel services.
• Record guest messages and manage wake-up call requests with attention to detail.
• Handle telephone-related guest concerns, maintaining professionalism and resolving issues swiftly.
• Follow established emergency and security communication procedures to safeguard guests and staff.
• Coordinate communication requests with housekeeping, maintenance, and front office teams to support smooth operations.
• Operate the hotel switchboard efficiently while maintaining extension lists and communication logs.
• Report any issues with the telephone system promptly to ensure continuous service quality.

Qualifications and Experience

• Certificate or diploma in hospitality or communications is required.
• One to three years of experience in guest service or customer service roles.
• Excellent command of English, both spoken and written.
• Professional telephone etiquette and customer interaction skills.
• Ability to work flexible shifts to meet operational needs.
• Familiarity with PBX telephone systems is an added advantage.

This opportunity is ideal for professionals passionate about hospitality communication and delivering exemplary service to guests.

Apply now to take the next step in your hospitality career!