Senior Receptionist

Front Office Supervisor – Full Time

Our client, a prominent hospitality company, is seeking a dedicated Front Office Supervisor to oversee daily front desk operations and deliver excellent guest service.

Key Responsibilities:

• Lead and support the reception team to maintain smooth front desk functioning.
• Handle VIP, group, and complex check-ins and check-outs efficiently.
• Ensure accurate guest registration, billing, and room assignments.
• Prepare shift handovers and detailed front desk reports.
• Resolve escalated guest concerns promptly and professionally.
• Prepare VIP amenities to uphold service standards.
• Coach and develop receptionists, monitoring grooming and procedural compliance.
• Coordinate closely with housekeeping, reservations, and engineering teams.
• Update guest profiles in the Property Management System (PMS).
• Manage lost-and-found items and maintain key-control records.
• Support front-office inventory management tasks.

Requirements:

• Diploma or degree in hospitality or a related field.
• 3-5 years experience in front office or receptionist roles, with 1-2 years in supervisory capacity.
• Proficiency with PMS software and strong English communication skills.

If you are a professional with strong leadership skills and a passion for guest service excellence, this role offers a great opportunity to grow within the hospitality industry.

Apply now to take the next exciting step in your hospitality career!