Front Office Administrator

We are seeking a dedicated Administrative and Operational Support Officer to join the Front Office department of a reputable hospitality organisation. In this full-time role, you will play an essential role in ensuring seamless front-desk operations and supporting daily administrative functions.

Key Responsibilities:

• Coordinate front-desk activities including check-in and check-out procedures to enhance guest experience.
• Maintain accurate guest records and departmental documentation.
• Prepare occupancy and guest-feedback reports to support management insights.
• Handle email communications and internal correspondence promptly and professionally.
• Process invoices and purchase requests efficiently.
• Assist with guest enquiries and VIP arrival preparations to ensure exceptional service.
• Collaborate closely with various hotel departments to facilitate smooth operations.
• Track staff schedules and attendance records, supporting onboarding processes as required.
• Maintain Property Management System (PMS) data and distribute system reports.
• Monitor and manage office supplies to ensure adequate stock levels.

Requirements:

• A diploma or degree in hospitality, business administration, or a related field.
• Two to three years of front-office or administrative experience within the hospitality sector.
• Strong organizational and communication skills.
• Proficiency in Microsoft Office applications.
• Experience with PMS software is an added advantage.

If you are passionate about hospitality and possess the skills to support a dynamic front-office environment, we encourage you to apply.

Apply now to take the next step in your hospitality career!