Front Office Supervisor

Front-Office Supervisor - Full Time

We are seeking a dedicated Front-Office Supervisor to oversee daily operations and deliver outstanding guest service in a bustling hotel setting. This full-time role focuses on maintaining smooth front-desk activities and exceeding guest expectations.

Key Responsibilities:

• Maintain high standards of guest satisfaction and manage accurate billing, posting, and cash handling processes.
• Ensure the front desk is prepared and operationally ready each shift.
• Promptly resolve guest enquiries and complaints to uphold quality service.
• Implement and enforce the company's service standards and standard operating procedures.
• Train, supervise, and evaluate front-office staff to foster a professional team.
• Monitor occupancy forecasts and prepare relevant operational reports.
• Promote upselling of rooms and additional services to enhance guest experience and revenue.
• Coordinate with housekeeping and maintenance to guarantee room readiness.
• Protect guest personal data in accordance with privacy standards.
• Conduct accurate shift handovers and maintain clear communication.
• Observe fire-safety protocols and emergency response procedures to ensure safety.

Qualifications:

• Diploma or degree in hospitality, front-office management, or hotel management.
• Three to five years of experience in front-office operations within four or five-star hotels.
• Proficiency with Property Management Systems (PMS) and reservation software.
• Strong supervisory and team leadership skills.
• Fluency in English with excellent communication abilities.

If you are passionate about hospitality and ready to lead a front-office team delivering exceptional service, this is the opportunity for you.

Apply now to take the next step in your hospitality career!