Front Office Receptionist

Front-Office Receptionist – Full-Time Role

Our client, a prominent hotel, is seeking a professional and friendly full-time front-office receptionist to be the first point of contact for guests and visitors. This key role involves delivering exceptional guest service, managing reservations, and ensuring smooth front-desk operations.

Key Responsibilities:

• Warmly welcome guests and visitors upon arrival.
• Handle check-in and check-out procedures efficiently.
• Explain hotel services and provide information on local sights and attractions.
• Manage special requests, room changes, and reservations with accuracy.
• Operate the telephone switchboard to handle calls professionally.
• Maintain precise records using the Property Management System (PMS).
• Process payments and handle billing tasks.
• Prepare keys and registration materials for guests.
• Maintain a neat and presentable front desk area.
• Prepare daily arrival and departure reports.
• Coordinate with housekeeping and engineering teams to ensure guest satisfaction.
• Record and manage lost-and-found items.
• Handle guests’ mail and messages promptly.
• Follow standard operating procedures and safety guidelines consistently.
• Promote hotel services to enhance guest experiences.

Requirements:

• Certificate, diploma, or degree in hospitality, business administration, or a related field.
• 1 to 2 years’ experience as a receptionist or front-desk associate.
• Proficiency in Microsoft Office applications and Property Management Systems.
• Fluent English communication skills.
• Strong customer service orientation and interpersonal skills.

If you have a passion for hospitality and enjoy creating memorable guest experiences, this is a fantastic opportunity to advance your career in a dynamic environment.

Apply now to take the next step in your career!