We are seeking a dedicated professional for a full-time front-office position focused on delivering personalized, anticipatory service to VIP and high-profile guests.
Key Responsibilities:
- Welcome and orient guests upon arrival, ensuring a warm and professional reception.
- Anticipate guest preferences and manage personal requests such as packing, unpacking, garment care, and shoe shining.
- Arrange in-room dining and prepare rooms according to individual guest preferences.
- Maintain detailed and up-to-date guest profiles to enhance personalized service.
- Coordinate celebrations, events, and provide tailored recommendations.
- Liaise effectively with housekeeping, food and beverage departments, concierge, front office, and engineering teams.
- Maintain accurate service records and manage butler supplies and guest amenities efficiently.
- Resolve any guest issues discreetly and maintain the highest standards of privacy and safety.
Requirements:
- Certificate or diploma in hospitality, hotel management, or a related field.
- Two to four years of experience in luxury hotels, private residences, or butler services.
- Excellent interpersonal and organizational skills.
- Discretion, flexibility, and readiness to work during weekends and holidays.
Take this opportunity to provide exceptional, personalized service in a prestigious environment.
Apply now to take the next step in your hospitality career!